Documentation
Visit the Firmwater Help Center for guides, integration information, and release notes.
Send us an email at [email protected].
You should get an automated response with a case number immediately. We'll get back to you within one business day.
Phone
+1-877-347-6928 Toll-free (North America)
+1-416-815-1496 Phone
Telephone support is available weekdays from 9 am - 5 pm ET, not including Canadian statutory holidays. Please call us if your support issue is time-critical.
We're here to help
If you're experiencing an issue, please contact us. It's helpful if you provide the following information when opening a new case with us:
- Your client ID or organization name
- The name of the person who experienced the issue
- A detailed description of the issue and what you or the person was trying to do
- A screen-shot of the issue, if possible
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